What Homeowners Really Dislike About Property Managers — And How 34 North Vacations Does It Better

If you’ve ever felt let down by a vacation rental property manager, you’re not alone. We’ve talked to plenty of homeowners who’ve shared their frustrations—and honestly, we get it. Property management should feel like a partnership, not a guessing game.

At 34 North Vacations, we built our business by doing the opposite of what big-box companies are known for. Here are the top complaints we hear from homeowners—and how we make sure you don’t experience them with us.

1. "I never hear from my property manager."

The Problem: Some managers disappear the minute you sign the contract. You're left wondering how bookings are going, if maintenance was handled, or whether your guests are happy.

Our Fix: We stay in touch. You'll hear from us regularly, and when you need us, we're quick to respond. We're small by design so you’re never just a number.

2. "The fees are confusing, and the financials don’t add up."

The Problem: Hidden charges. Surprise maintenance bills. Vague monthly statements. It’s hard to trust someone managing your investment when the math doesn’t make sense.

Our Fix: We’re upfront. You’ll always know what you’re being charged for—and why. Clear, consistent reporting, no mystery fees.

3. "The cleaning and maintenance is just... not great."

The Problem: Guests notice dirty spaces. Things break and aren’t fixed quickly. And suddenly, those 5-star reviews are slipping.

Our Fix: We’re picky—because guests are. Our housekeeping and maintenance standards are high, and we’re known for well-stocked, sparkling clean homes. That’s why reviews consistently mention how clean and cared-for our properties feel.

4. "They don’t market my home well—or price it right."

The Problem: Bad listing photos, weak descriptions, outdated rates. Your home doesn’t stand out, and your income suffers.

Our Fix: We treat your home like a brand. Beautiful photos, optimized listings, dynamic pricing, and listings on Airbnb, VRBO, and beyond to maximize your visibility.

5. "They let anyone stay in my home."

The Problem: No guest screening. No rules enforced. And you're left worrying about damage or complaints.

Our Fix: We communicate clearly with guests, set expectations, and monitor activity. We respect your home and make sure guests do too.

6. "I feel like they don’t really care about my house."

The Problem: When you work with a giant firm, it’s easy to get lost in the shuffle. No one knows your home—and it shows.

Our Fix: We're intentionally small so we can give every home the attention it deserves. We know every property inside and out, and we work closely with each homeowner like it’s a true partnership.

Ready for a Better Property Management Experience?

At 34 North Vacations, we don’t believe in putting your home into a category. Bronze, silver, platinum—no thanks. Every home we manage gets our full attention, whether it’s a cozy condo or a luxury oceanfront stunner. Because we know that to you, your home is already platinum—and it should be treated that way.

We’re local, responsive, and focused on quality over quantity. If you’re ready for a property manager who knows your home, communicates clearly, and treats your investment like their own, we’d love to talk.

Visit www.34northvacations.com or reach out directly. Let’s make your beach house the best it can be—without the gimmicks.